ISE 142: Service Systems Engineering and Management
San Jose State University
Operational productivity, operational quality strategy and information technology applications in the service sector through the use of tools, techniques and case studies. Contrasts manufacturing and service sector issues related to supply chain, process quality, information systems and other topics. Prerequisite: Upper division standing.
Average GPA: 3.23
Grade distribution records: 361 students across 8 terms.
Grade distribution
| Grade | Students | Percent |
|---|---|---|
| A+ | 29 | 8.0% |
| A | 74 | 20.5% |
| A- | 68 | 18.8% |
| B+ | 29 | 8.0% |
| B | 73 | 20.2% |
| B- | 36 | 10.0% |
| C+ | 8 | 2.2% |
| C | 28 | 7.8% |
| C- | 6 | 1.7% |
| D | 3 | 0.8% |
| D- | 2 | 0.6% |
| F | 5 | 1.4% |
Based on 361 student grade records across 8 terms and 1 professor.
Instructors
- Patrick K Tam 361 students, Average GPA 3.22