OPER 3204: Management of Service and Project Operations
University of North Carolina, Charlotte
Examines both strategic and operational decision making in service management with emphasis on the latter. Topics include: service strategy, designing new services, assessing and improving service quality, improving the efficiency and effectiveness of service processes, service process design and service facility location, managing waiting lines, managing service projects, and the integration of technology into service operations.
Average GPA: 3.17
Grade distribution records: 1,045 students across 20 terms.
Grade distribution
| Grade | Students | Percent |
|---|---|---|
| A | 394 | 37.7% |
| B | 442 | 42.3% |
| C | 171 | 16.4% |
| D | 10 | 1.0% |
| F | 8 | 0.8% |
| W | 10 | 1.0% |
Based on 1,045 student grade records across 20 terms and 5 professors.
Instructors
- Moutaz Khouja 317 students, Average GPA 2.84
- Xiuli He 293 students, Average GPA 3.53
- Carolyn Sly 193 students, Average GPA 3.47
- Alan Turovlin 140 students, Average GPA 3.12
- Agnes Ozelkan 100 students, Average GPA 2.76