CSFRST 3910: Customer Experience Management
Ohio State University
Provides students with an intellectual and hands-on understanding of the key consumer service management and consumer satisfaction theories and practices that are relevant in service sectors. Cross-list in CSHspMg and CSCFFS.
Average GPA: 3.50
Grade distribution records: 478 students across 11 terms.
Grade distribution
| Grade | Students | Percent |
|---|---|---|
| A | 296 | 61.9% |
| A- | 51 | 10.7% |
| B+ | 30 | 6.3% |
| B | 29 | 6.1% |
| B- | 19 | 4.0% |
| C+ | 11 | 2.3% |
| C | 11 | 2.3% |
| C- | 5 | 1.0% |
| D | 6 | 1.3% |
| F | 20 | 4.2% |
Based on 478 student grade records across 11 terms.