BUS5 142: Total Quality Management
San Jose State University
Examines the principles and practices of total quality management in manufacturing and service organizations. Integrates product and process design, quality standards, Six Sigma, and statistical quality control using data-driven tools. Topics include quality measurement, process improvement, root cause analysis, and continuous improvement methods. Prerequisite: Upper Division Standing or instructor consent.
Average GPA: 3.04
Grade distribution records: 1,137 students across 16 terms.
Grade distribution
| Grade | Students | Percent |
|---|---|---|
| A+ | 31 | 2.7% |
| A | 154 | 13.5% |
| A- | 166 | 14.6% |
| B+ | 177 | 15.6% |
| B | 249 | 21.9% |
| B- | 132 | 11.6% |
| C+ | 72 | 6.3% |
| C | 79 | 6.9% |
| C- | 48 | 4.2% |
| D | 12 | 1.1% |
| D- | 2 | 0.2% |
| F | 15 | 1.3% |
Based on 1,137 student grade records across 16 terms and 5 professors.
Instructors
- Tianqin Shi 814 students, Average GPA 2.99
- Christopher P Lim 118 students, Average GPA 2.98
- Jonathan Ming Fu Wu 85 students, Average GPA 2.94
- Sreekanth Ramakrishnan 75 students, Average GPA 3.40
- Gurmeet Singh Naroola 45 students, Average GPA 3.78