BUS5 147: Service Operations Management
San Jose State University
Examines strategic and operational frameworks for designing and managing high-performance service systems. Explores principles of service design, quality management, and process analysis in customer-focused organizations. Topics include service encounter management, facility location, demand forecasting, and strategies for balancing operational efficiency with superior customer experience. Prerequisite: Upper Division Standing or instructor consent. Business Minor.
Average GPA: 2.92
Grade distribution records: 578 students across 15 terms.
Grade distribution
| Grade | Students | Percent |
|---|---|---|
| A+ | 1 | 0.2% |
| A | 62 | 10.7% |
| A- | 97 | 16.8% |
| B+ | 82 | 14.2% |
| B | 103 | 17.8% |
| B- | 93 | 16.1% |
| C+ | 42 | 7.3% |
| C | 54 | 9.3% |
| C- | 19 | 3.3% |
| D+ | 2 | 0.3% |
| D | 5 | 0.9% |
| D- | 3 | 0.5% |
| F | 15 | 2.6% |
Based on 578 student grade records across 15 terms and 1 professor.
Instructors
- Shu Zhou 578 students, Average GPA 2.92